Consumer Guarantee Law



Businesses - Guarantees applying to Businesses

The Ministry of Consumer Affairs provides information for retailers, manufacturers, importers and service providers, to help achieve a fair and informed marketplace ...


Suppliers of Goods and the Act

This is a guide to the Consumer Guarantees Act (CGA) for retail traders supplying consumer goods. It sets out the guarantees under the Act that apply to goods and the rights and remedies ...


Suppliers of Services and the Act

From 8 July 2003, the Consumer Guarantees Act covers services relating to the supply of electricity, gas, telecommunications, water, and the removal of wastewater ...


Customer rights and remedies

If the problem is not serious, the customer must give you the chance to fix the problem first. If you have refused to fix it or have taken longer than a reasonable time, the customer can ask someone else ...


Consumer’s Rights and Remedies

You may offer your own warranty or guarantee with the products you manufacture or import. This is called an express guarantee and it is additional to the guarantees given in the Consumer Guarantees Act ...


Motor Vehicle Dealers and the Act

If you sell a vehicle that is not of good quality or is faulty, the Consumer Guarantees Act (CGA) gives the customer the right to a repair, replacement or refund. The Act says which of these choices ...